Layaways: 

Sometimes you need to grab a site before it gets gone although you can't pay in full at the time of purchase. 

First Payment:    50% of the girly boutique web design

Second Payment:    50% of remaining balance 30 days from the First payment.

Once you enter into a layaway plan, please follow through as other customers may have contemplated purchasing the design you choose.  Storybook Sites are special website designs and we want everyone to have the opportunity to own a  nice looking website to increase sales. 

Because of the tremendous time consumption of our services, we have a strict refund policy.  Once your order is received, measures are taken to begin your project in a timely manner.  A great deal of thought and consideration go hand and hand in the process of completing your order.  The artist works at a rate of 40.00 an hour.  However, should you change your mind concerning your purchase within 24 hours, a refund may be possible depending on whether or not work has already begun.

Storybook Sites reserves the right to alter, change, revise our policies at any time without consent or warning.

Custom and OOAK Boutique Website Purchases: 

If you have purchased a OOAK or a custom boutique website, your may be entitled to a refund concerning your order that you have changed your mind regarding your purchase only if no work has yet begun on your project.  Otherwise, you order will follow through to completion. Storybook Sites reserves the right to alter, change, revise our policies at any time without consent or warning.

Custom Artwork, Character Illustration and Other: 

After 24 hours or once you have received your proof, all sales are final.  Becuase of the nature of our products, plagarism is a great concern to our line of business and in all fairness we must decline the right to a refund.  Storybook Sites reserves the right to alter, change, revise our policies at any time without consent or warning.

Additional Notes: 

 Sometimes there are circumstances that can occur.  Should a problem present itself, it is at our discretion as to how to handle your special request.

Chargeback Policy:

Should you attempt a chargeback, your website could be taken down or artwork compensated.  Because of the method we deliver artwork, through email, and because the client may have access to those files after a chargeback, any use of the artwork by the client after a chargeback will result in legal action.  If for some reason a chargeback is initiated on your end, your artwork will be disassembled  and resold.  Storybook Sites reserves the right to alter, change, revise our policies at any time without consent or warning.

Website Tweaking:

After the purchase of a OOAK website, Storybook Sites reserves the right to determine on a case by case basis AND according to the current schedule when changes can be made to a website design or the function of a cart. Please note that Storybook offers a demo of the administration area our preferred cart system. It is the customers responsibility to ensure this cart system is for them and will fit their business needs.  In any case, should you feel that you really need some changes or tweaking to either the cart or the design layout after installation, please expect to incur a fee at a rate of 40.00 an hour and fees for the modifications.  All OOAK boutique web designs are considered sold as they are, please do not expect to have any changes made free of charge.  Payment will be required on changes before they are completed. Please allow 14 business days for changes to be completed.

Logos, artwork, character, and boutique drawings are ordered and presented or customer website designs are presented, and also in the case of requested OOAK designs, sometimes the design presented by Storybook isnt up to ones expectations.  If it is determined that there will be major revisions or even starting over, the rejected design may be offered to other potential clients as a way of recovering our lost time and labor in rendering yoru project for you.  We do not work for free. Its ok if a design is not for you!  There's no crime in deciding a design is not the right fit, Storybook Sites will render you a new design that will fit. Everyone's time and money is precious, your business image is important and it is your "baby". We know you want only the best and we want to help you achieve that. At the same time, we hope you understand our need to recycle projects you decline to accept because infact they may be perfect for another client of ours!

For custom order boutique websites, you are allowed 3 revisions to the design of the site. A revision is an email with a  list of changes. After that, client shall incur a fee of 40.00 an hour for additional revisions.

Storybook Sites reserves the right to alter, change, revise our policies at any time without consent or warning.